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Questions & Answers
How long will it take for me to receive my package?
It takes 1-3 business days for processing, 7-10 business days to receive your product (domestic), and International shipping takes a minimum of 15 business days. The processing times are standard for all orders, even expedited shipping. To find your order status, you can track your package here. Another option to track your package once it leaves our facilities is through SMS Text.
Do you ship internationally?
Yes. International shipping takes a minimum of 15 business days and all costs are determined at the time of checkout. Also note, we will gladly ship internationally and provide you with the tracking information. Once the item(s) leaves our warehouse and the tracking was assigned the customer has to communicate with the courier for updates(certain restrictions apply). We try our best to meet and exceed customers expectations however when products are placed within the hands of courier service we have no control of the courier practices.
What is your warranty policy (Store Credit Refund)?
All of our products come with a one-year warranty. Should the product contain manufacturer defects or if it does not work upon arrival, this warranty covers a max of two replacements within one year from the date you received your order. This warranty does not cover physical damage from misuse or accidental damage to the product. After two replacements are issued, you have the option to opt for store credit. Click on the link below Process your replacement or store credit You will receive a credit to replace your item Its that simple! Click here to process a refund and receive store credit. Store Credit Refund